A Homestay is very similar to a hotel but with the grace of a home-like ambience. Guests stay in a family home or nearby. Homestays provide the same comfort to people like a reputed hotel.
More elaborately, a Homestay is a cultural exchange between a local family and the group/family who visit as guests. Many tourists who come to Uttarakhand stay in hotels and hence, rarely get an opportunity to experience Indian Hospitality. The people of Uttarakhand welcome guests with open arms and offer the warmest experience.
The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as to become a User and use the services of the website. If you are a minor or are below the age of 18 years, you shall not register as s User of the Website and shall not transact on or use the Website.
As a minor if you wish to use or transact on the Website, such use or transactions shall only be made by a person of legal contracting age (legal guardian or parents). Before using the Website, the User shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User's dealings and transactions with UTDB. If the User does not agree with any part of this Agreement, then the User must not avail this website's services.
All rights and liabilities of the User and UTDB with respect to any services or product facilitated by UTDB shall be restricted to the scope of this User Agreement.
All content on this website including but not limited to audio, images, software, text, icons and such similar content ("Content"), are owned by UTDB or UTDB has necessary permission to use the content for the specific propose on this website. User cannot use this Content for any other purpose, except as specified herein.
User agrees to follow all instructions provided by UTDB which will prescribe the way such User may use the Content.
There are a number of proprietary logos, service marks and trademarks displayed on the Website as may be applicable. UTDB does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.
The website is meant to be used by bonafide User(s) for a lawful use.
User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.
Access to certain features of the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to UTDB is true and accurate.
UTDB reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.
UTDB will always make its best endeavors to ensure that the content on its websites are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website is done entirely at the User's own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.
UTDB reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to contact@xxxx.com. On receiving such report, UTDB reserves the right to investigate and/or take such action as it may deem appropriate.
Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.
If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.
The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through this website. The User further undertakes to comply with all applicable laws, regulations, orders directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body empowered to do so w.r.t user of services or for each transaction.
The services are provided on an "as is" and "as available" basis. UTDB may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. User also authorizes UTDB's representative to contact such user over phone, message and email. This content shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.
While booking on the Website, the User will have to register through website OTP or email login. User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify UTDB immediately in writing of any unauthorized use of their account or any other breach of security. UTDB will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User's knowledge. The user shall not user anyone else's account at any time.
User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User's end.
UTDB keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc., UTDB may at times verify certain information of its Users like their credit score, as and when required.
Additionally, UTDB may share your Personal Information in an anonymized and/or aggregated form with a third party that UTDB may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing, credit score and assessing credit worthiness for offering bookings on credit in accordance with the applicable laws.
UTDB adopts the best industry standard to secure the information as provided by the User. However, UTDB cannot guarantee that there will never be any security breach of its systems which may have an impact on User's information too.
The data of the User as available with UTDB may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.
In addition to the cost of booking as charged by the Service Providers, UTDB reserves the right to charge certain fees in the nature of convenience fees or service fees. UTDB further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.
In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, UTDB shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to UTDB. In cases where the short charge is claimed prior to the utilization of the booking, UTDB will be at liberty to cancel such bookings if the amount is not paid before the utilization date.
Any increase in the price charged by UTDB on account of change in rate of taxed or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
In the circumstance of a booking not getting confirmed for any reason whatsoever, UTDB will process the refund of the booking amount paid by the User and intimate the User about the same. UTDB is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and UTDB as the case may be. The User shall be completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the service, as per the applicable laws. User shall not hold any right to recover from UTDB any amount which is transferred by the User to any third party.
The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, Card expiry date, User IDs, passwords etc. with any person. Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.
Booking(s) made by the User through UTDB are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing. UTDB provides various modes of making payments on the Website for transacting, like UPI, Credit/Debit Cards of various banks, Net Banking facility of all major banks, Wallets etc.
USAGE OF THE MOBILE NUMBER, COMMUNICATION DETAILS OF THE USER BY UTDB
UTDB will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like Whatsapp, Voice call, Email or any other alternate communication detail provided by the User at the time of booking.
UTDB may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same.
The User hereby unconditionally consents that such communications via SMS, internet-based messaging applications like Whatsapp, Voice Call, Email or any other mode by UTDB are: Upon the request and authorization of the User;
The User will indemnify UTDB against all types of losses and damages incurred by UTDB due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the User on UTDB with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
There can be exceptional circumstances where UTDB and/or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, a pandemic, an epidemic, business exigencies, government decision, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of UTDB. If UTDB has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operations. The User agrees that UTDB being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds.
The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, UTDB's obligation shall be limited refunding the booking amount, if any, received from the customer. Such refund shall completely discharge UTDB from all liabilities with respect to the transaction. Additional liabilities, if any, shall be borne by the User, In no event shall UTDB and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use of performance of the Website or any other Sales Channel.
The Website may contain links to third party websites. UTDB does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User's risk and UTDB shall assume no liability for the same.
UTDB at its sole discretion reserves the right to not accept any booking without assigning any reason thereof.
In additional to other remedies and recourse available to UTDB under this User Agreement or under applicable law, UTDB may limit the User's activity, warn other users of the User's actions, immediately suspend or terminate the User's registration, or refuse to provide the User with access to the Website if.
User agrees that the end service provider may refuse to provide the service (s), agreed to be provided to the User, for any booking made through UTDB with/without assigning any reasons or owing to reasons including but not limited to behavioral issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensure shall solely vest with the end service provider as it is outside the purview of UTDB and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not UTDB
The User Expressly undertakes to provide UTDB with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from UTDB In case UTDB discovers or has reasons to believe at any time during or after receiving a request for service from the User that the request for services is either unauthorized or the information provided by the User or any of the travelers is not correct or that any fact has been misrepresented by that User, UTDB shall be entitled to appropriate legal remedies against the User, including cancellation of the booking, without any prior intimation to the User, In such an event, UTDB shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services. If any judicial, quasi-judicial, investigation agency, government authority approaches UTDB to cancel any booking, UTDB will cancel the same without approaching the concerned User whose booking has been cancelled.
The User agrees to indemnify, defend and hold harmless UTDB, its respective officers, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User. The User shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and UTDB cannot be held responsible for the same.
if any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.
This Agreement is subject to interpretation as per the law of India and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Uttarakhand.
UTDB reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.
Any information which is specifically mentioned by UTDB as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.
UTDB would like to know the feedback of the Users for improving its services. The User hereby authorizes UTDB to contact the User for their feedback on various services offered by UTDB. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time.
User shall also refer to UTDB's Privacy Policy available on UTDB's website which governs use of the Website By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User's personal information by UTDB and its affiliates in accordance with the terms of the Privacy Policy.
UTDB strongly believe in resolving the issues raised by the User(s). In the event if user feels that it's concern has not been resolved to it's satisfaction, User may contact our grievance officer, who shall endeavor to redress the concern within 30 days from the days of escalation.
In compliance of the information Technology Act, 2000 and rules made thereunder and also in compliance of the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer are herein as under
UTDB is committed to its esteemed user's privacy and security and to take steps designed to secure personal and financial information and to make all reasonable endeavours to keep the detail secure and private. As a general rule, this website does not collect Personal Information about you when you visit the site. You can generally visit the site without revealing your Personal Information, unless you choose to provide such information.
UTDB is committed to maintain the trust and confidence of visitors to the website WWW.UTTARASTAYS.COM Users may access or/and download the information or material outlined on WWW.UTTARASTAYS.COM only for personal and non-commercial use. The unauthorized use/ illegal use of the website is strictly prohibited.
UTDB's portal may use social media networks such as Facebook, Twitter etc. to share our information/videos for better convenience of the general public at large..
This website records your visit and logs the following information for statistical purposes such as, your IP address, type of browser you use, type of operating system, date and time you access the site, webpages you have accessed, dates downloaded etc. This information may be used to track aggregate traffic patterns.
UTDB website does not automatically capture the specific personal information from you, (like name, phone number or email address), that allows us to identify the end user individually.
This site uses cookies to give you a personalized experience on the website and ensure that it is functioning effectively. In order to identify your interest in our products, and to track the effectiveness of advertising served by us, such cookies are used. This website does not collect any personal information during this process.
Majority of the browsers will allow you to see what cookies you have, and delete them on an individual basis or block cookies from any particular or all websites. Basically, cookies allow ease of access, by logging you in without having to type your login name each time.
We may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails - provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.
You should be aware that if the cookies are deleted, any preference you have set will be lost which includes your preference to opt-out from cookies, as this itself requires an opt-out cookie to have been set. Also, this may also lead to unavailability of some services.
Each time you access this Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities done by the User on the Website. We collect session data as it helps us analyse User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity through the above session data.
Registration on the Website: This website records your visit and logs the following information for statistical purposes such as, your IP address, type of browser you use, type of operating system, date and time you access the site, webpages you have accessed, dates downloaded etc. This information may be used to track aggregate traffic patterns. We not automatically capture the specific personal information from you, (like name, phone number or email address), that allows us to identify the end user individually.
Other information: We may also collect some other information including but not limited to:
We may also use your Personal Information for several reasons including but not limited to:
We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.
Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information for survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about discounts in a product, special offers, new UTDB services, other marketing programs, periodic marketing emails, newsletters and exclusive promotions offering special deals.
From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users.
UTDB will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.
To our suppliers and Service Providers: Your information shall be shared with the end service providers who are responsible for fulfilling your booking. You may note that while making a booking with UTDB you authorize us to share your information with the said service providers and suppliers. It is noted that UTDB does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of UTDB as they process Personal Information as independent data controllers, and hence UTDB cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.
UTDB does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time on the basis their booking history with us.
Disclosure of Information: In addition to the circumstances described above, UTDB may disclose User's Personal Information if required to do so by law, required by any enforcement authority for investigation, by court order or in reference to any legal process, to conduct our business, for regulatory, internal compliance and audit exercise(s), to secure our systems or to enforce or protect our rights or properties of UTDB or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.
UTDB may change the terms and conditions and disclaimer set out above from time to time. UTDB also reserves its rights to change or amend its privacy policy as per the management policy norms or Government of India guidelines from time to time.
By browsing this portal the user accepts that he/she is bound by the current terms and conditions Privacy Policy and disclaimer and so the user checks these each time he/she revisits the Portal.
The information contained in this website has been prepared solely for the purpose of providing information about UTDB in public interest.